The Impact of the Quality of Management Information Systems on Employees’ Performance: A Study on the National Commercial Bank and Bank of North Africa in the City of Al Khums

Abstract

The aim of this research is to identify the level of quality of management information systems (MIS) and their impact on employee performance in the banks under study (the National Commercial Bank and North Africa Bank – Al-Khums branches), by analyzing the relationship between system quality and employee performance, in addition to measuring the impact of the dimensions of MIS quality (speed, ease of use, reliability) on job performance, and detecting differences in the responses of sample members according to demographic variables.

The research adopted the descriptive-analytical approach, and a questionnaire was used as the main data collection tool, with 27 valid questionnaires available for analysis. The data were analyzed using SPSS software through a set of statistical methods, including Spearman's correlation coefficient, linear regression analysis, and the Mann-Whitney and Kruskal-Wallis tests.

The research found that the level of MIS quality and employee performance was moderate. The results also showed a statistically significant positive effect of MIS quality on employee performance. The analysis results indicated that all dimensions of MIS quality (speed, ease of use, reliability) have a significant impact on improving performance, with relative superiority for the speed dimension. The results also revealed no statistically significant differences attributable to gender or educational qualification, while significant differences were found due to experience and training courses.

In light of these results, the research recommends the need to develop management information systems and improve their quality, with a focus on training employees and promoting a culture of effective use of these systems, in order to raise the level of institutional performance