أثر انتهاك العقد النفسي على الكلمة المنطوقة السلبية لعملاء شركات الاتصالات في ليبيا: الدور الوسيط لتهكم العميل

حسن، هدى عبد الحليم.2019. التهكم التنظيمي كمتغير وسيط فى العلاقة بين القيادة السامة والانسحاب النفسي بالتطبيق على العاملين بقطاعي التعليم والمستشفيات بجامعة المنصورة، رسالة دكتوراه غير منشورة، جامعة المنصورة، كلية التجارة، قسم إدارة الأعمال.

عبد الرسول، حسين علي والغانمي، صفاء أمجد. 2022.انتهاك العقد النفسي وتأثيره على تهكم الزبون -دراسة تحليلية لآراء عينة من زبائن شركة آسيا سيل للاتصالات اللاسلكية، مجلة أهل البيت عليهم السلام، (30)، 401-425.

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الغانمي، صفاء أمجد.2019. انعكاس ظاهرة انتهاك العقد النفسي على نية التحول من خلال تهكم الزبون على المنظمة: دراسة تحليلية لآراء عينة من زبائن شركة آسيا سيل للاتصالات المتنقلة في العراق، رسالة ماجستير، جامعة القادسية، كلية الإدارة والاقتصاد، قسم إدارة الأعمال.

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